Refund Policy
We want you to love your purchase!
If there’s any issue with your order, please contact us within 7 days of receiving your item.
Refund Conditions
Refunds are eligible if:
You received a wrong or defective item.
The item is unworn, unused, and in its original packaging.
You notify us within 7 days of delivery.
Refunds will be processed after we receive and inspect the returned item.
Approved refunds will be issued to your original payment method (via Paymob or cash on delivery, depending on how you paid).
Processing Time: 7–14 working days after return approval.
Returns & Exchange Policy
If you wish to exchange an item for a different size or color, please contact our support team within 7 days of delivery.
Return / Exchange Conditions
Items must be unworn, unwashed, and with all original tags and packaging.
Items purchased on sale or during promotions may not be eligible for return.
Customer is responsible for return shipping costs unless the product is defective or incorrect.
To initiate a return or exchange, please contact us
Legal Notice
Opera-EG reserves the right to amend these policies at any time. Updates will be posted on this page and effective immediately upon publishing.